FAQ

FREQUENTLY ASKED QUESTIONS

How do I donate my used strings?


Please contact us via email or send us a message through one of our socials (instagram, facebook, tiktok). Please provide us with the approximate number of strings that you would like to donate. We will then send you our business address. Please note: you are responsible for the shipping costs. Once we have received your package, we will contact you with a 10% discount code to use on your next purchase.




Is it free to donate strings?


We do not cover the shipping costs for you to send us your strings. You are responsible for your own shipping payments. (For reference, our business is located in Vancouver, Canada) To show our gratitude, we will give you a special discount code to use towards your next purchase.




How long will it take for my package to arrive?


We estimate that it will take up to 7-14 business days (depending on your location) for your package to arrive. Tenor Jewelry is not responsible for any mishandling or misplacements of your package while shipping. Once your order has left our location, we assume no responsibility for any damages to your package. For damaged package complaints, please contact Canada Post or your local customs/delivery office.




What are the string jewelry made out of?


Each string jewelry is uniquely handcrafted. We use various metal strings from violins, violas, cellos, guitars, and harps. Since we rely on the generous donation of strings from our donors, we often do not know the exact metal composition of each string. Each string is wound with various types of metal. Our earring posts and backings are made of a hypoallergenic metal alloy. If you have a metal allergy, please contact us for more information.




What types of strings do you accept?


We do not accept nylon strings. Nylon strings can be found in the certain guitars, ukuleles, and toy instruments. We only accept metal strings from the following instruments: violin, viola, cello, double bass, electric bass, guitar (lower metal strings only), folk instruments (such as zither, zheng, etc.) If you are unsure and your instrument is not listed above, please contact us and we will be happy to let you know if we will accept your strings.





Help! I don't know my ring size.
 

1484195c8dd358d2cbd9e6f74e39737c.png